Patch Management error codes and messages in Nebula – Malwarebytes Business Support

Patch Management provides error codes and messages for connection and patching issues in two categories:

Application Patch
OS Patch

If there is a Task Failed status, some errors may appear in the Task result. Otherwise, retrieve the diagnostic log file EndpointAgent.txt from the endpoint, located here:

%ProgramData%\Malwarebytes Endpoint Agent\Logs\EndpointAgent.txt

Patch Management errors

This table details errors found with the Patch Management module.

Code	Error	Description/Resolution
-15	WAAPI_ERROR_DATABASE_ENTRY_MISSING	Indicates an error when a lookup in the database is missing. Verify the database is up to date.
-17	WAAPI_ERROR_NO_CONNECTION	Indicates an error where there is no connection when one is expected. Verify you have our Malwarebytes Network access requirements.
-19	WAAPI_ERROR_INVALID_CREDENTIALS	Indicates an error when the provided user, password, or domain information is invalid. Verify all domain information and try again.
-40	WAAPI_ERROR_UNINSTALL_TIMEOUT	Indicates a timeout for uninstallation. Try to uninstall again.
-300	HTTP_MULTIPLE_CHOICES	Request returned an http 300 multiple choice error notification. Verify you have our Malwarebytes Network access requirements.
-301	HTTP_MOVED_PERMANENTLY	Request returned an http 301 moved permanently error notification. Verify you have our Malwarebytes Network access requirements.
-302	HTTP_FOUND	Request returned an http 302 found error notification. Verify you have our Malwarebytes Network access requirements.
-303	HTTP_SEE_OTHER	Request returned an http 303 error notification. Verify you have our Malwarebytes Network access requirements.
-304	HTTP_NOT_MODIFIED	Request returned an http 304 not modified error notification. Verify you have our Malwarebytes Network access requirements.
-305	HTTP_USE_PROXY	Request returned an http 305 use proxy error notification. Verify you have our Malwarebytes Network access requirements.
-307	HTTP_TEMPORARY_REDIRECT	Request returned an http 307 temporary redirect error notification. Verify you have our Malwarebytes Network access requirements.
-400	HTTP_BAD_REQUEST	Request returned an http 400 bad request error. Verify you have our Malwarebytes Network access requirements.
-401	HTTP_UNAUTHORIZED	Request returned an http 401 unauthorized error. Verify you have our Malwarebytes Network access requirements.
-403	HTTP_FORBIDDEN	Request returned an http 403 forbidden error. Verify you have our Malwarebytes Network access requirements.
-404	HTTP_NOT_FOUND	Request returned an http 404 not found error. Verify you have our Malwarebytes Network access requirements.
-405	HTTP_METHOD_NOT_ALLOWED	Request returned an http 405 method not allowed error. Verify you have our Malwarebytes Network access requirements.
-406	HTTP_NOT_ACCEPTABLE	Request returned an http 406 not acceptable error. Verify you have our Malwarebytes Network access requirements.
-407	HTTP_PROXY_AUTHENTICATION_REQUIRED	Request returned an http 407 proxy authentication required error. Verify you have our Malwarebytes Network access requirements.
-408	HTTP_REQUEST_TIMEOUT	Request returned an http 408 request timeout error. Verify you have our Malwarebytes Network access requirements.
-409	HTTP_CONFLICT	Request returned an http 409 conflict. Verify you have our Malwarebytes Network access requirements.
-410	HTTP_GONE	Request returned an http 410 gone error. Verify you have our Malwarebytes Network access requirements.
-411	HTTP_LENGTH_REQUIRED	Request returned an http 411 length required error. Verify you have our Malwarebytes Network access requirements.
-412	HTTP_PRECONDITION_FAILED	Request returned an http 412 precondition failed error. Verify you have our Malwarebytes Network access requirements.
-413	HTTP_REQUEST_ENTITY_TOO_LARGE	Request returned an http 413 request entity too large error. Verify you have our Malwarebytes Network access requirements.
-414	HTTP_REQUEST_URI_TOO_LONG	Request returned an http 414 request URL too long error. Verify you have our Malwarebytes Network access requirements.
-415	HTTP_UNSUPPORTED_MEDIA_TYPE	Request returned an http 415 unsupported media type error. Verify you have our Malwarebytes Network access requirements.
-416	HTTP_REQUESTED_RANGE_NOT_SATISFIABLE	Request returned an http 416 range not satisfiable error. Verify you have our Malwarebytes Network access requirements.
-417	HTTP_EXPECTATION_FAILED	Request returned an http 417 expectation failed error. Verify you have our Malwarebytes Network access requirements.
-500	HTTP_INTERNAL_SERVER_ERROR	Request returned an http 500 internal server error. Verify you have our Malwarebytes Network access requirements.
-501	HTTP_NOT_IMPLEMENTED	Request returned an http 501 not implemented error. Verify you have our Malwarebytes Network access requirements.
-502	HTTP_BAD_GATEWAY	Request returned an http 502 bad gateway error. Verify you have our Malwarebytes Network access requirements.
-503	HTTP_SERVICE_UNAVAILABLE	Request returned an http 503 service unavailable error. Verify you have our Malwarebytes Network access requirements.
-504	HTTP_GATEWAY_TIMEOUT	Request returned an http 504 gateway timeout error. Verify you have our Malwarebytes Network access requirements.
-505	HTTP_VERSION_NOT_SUPPORTED	Request returned an http 505 version not supported error. Verify you have our Malwarebytes Network access requirements.
-1005	VMOD_ERROR_PRODUCT_NOT_FOUND	Indicates a product cannot be found. Verify the product is still installed and try updating again.
-1020	WA_VMOD_ERROR_CANNOT_GET_VERSION	Indicates that detecting the version of a product failed. Verify 3rd-party security software is not blocking Malwarebytes and try again.
-1021	WA_VMOD_ERROR_GET_SYSTEM_PATCH_TIMEOUT	Indicates that a timeout has occurred with detecting installed OS patches. Verify 3rd-party security software is not blocking Malwarebytes and try again.
-1030	WA_VMOD_ERROR_CANNOT_TERMINATE_PRODUCT	Indicates a process must close in order to update the application. Close all processes which aren't required then try updating again.
-1033	WA_VMOD_ERROR_NEED_UNINSTALL_PRODUCT_FIRST	Indicates an error to uninstall the software first before installing a new version.
-1034	WA_VMOD_ERROR_INSTALLATION_FAILED	Indicates the installation failed for an undefined reason. Verify 3rd-party security software is not blocking installation and try again. For further troubleshooting, check the log files of the application being updated.
-1036	WA_VMOD_ERROR_EXTRACT_FAILED	Indicates the file or installer extraction failed. Verify 3rd-party security software is not blocking installation and try again.
-1037	WA_VMOD_ERROR_OUT_OF_MEMORY	Indicates that there isn't enough memory to perform the update. Close unnecessary processes and try again.

Windows Update errors

For applying OS patches on Windows, Patch Management uses the Windows Update Agent API. For more information on Windows Update and Windows Setup errors and troubleshooting recommendations, see:

Common errors:

Error	Description	Suggested Action
0x80240007	WU_E_INVALIDINDEX The index to a collection was invalid.	Fix corrupted Windows Update

Fix Corrupted Windows Update

Launch Services.msc and stop the Windows Update Service.
Delete contents of the following folders:
- %windir%\SoftwareDistribution\DataStore
- %windir%\SoftwareDistribution\Download
Run the following commands to fix Windows corruption:
- DISM.exe /Online /Cleanup-image /Restorehealth
- sfc /scannow
Launch Services.msc and start the Windows Update Service.

Return to Malwarebytes Nebula Patch Management guide.

Patch Management errors

Windows Update errors

Fix Corrupted Windows Update

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