In the Malwarebytes OneView integration with Kaseya VSA, the Ticketing page allows you to configure and send Malwarebytes real-time alerts to your Kaseya VSA console as a service ticket. This article explains how to configure ticketing.
- Log in to Kaseya VSA.
- In the left navigation menu, click Malwarebytes OneView Integration.
- Click Ticketing.
- Check mark Enable/Disable Ticketing to enable, uncheck to disable.
- Select or enter in user emails to send ticketing alerts.
- Configure Alert Categories using the options in the table below.
- Click Save.
|Select these options to determine the threat type you receive tickets for in your console.|
|Select these options to determine the suspicious activity level to receive tickets for.|
Vulnerability and Patch Management
|Select these options to determine the software information found for vulnerabilities, patches, and updates available.|
Device Control and DNS Filtering
|Select these options to provide ticket information on devices blocked DNS rules blocked.|
Return to the OneView integration with Kaseya VSA guide.