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Configure ticketing in the OneView integration with Kaseya VSA

In the Malwarebytes OneView integration with Kaseya VSA, the Ticketing page allows you to configure and send Malwarebytes real-time alerts to your Kaseya VSA console as a service ticket. This article explains how to configure ticketing.

Configure ticketing

  1. Log in to Kaseya VSA. 
  2. In the left navigation menu, click Malwarebytes OneView Integration. 
  3. Click Ticketing. 
  4. Check mark Enable/Disable Ticketing to enable, uncheck to disable. 
  5. Select or enter in user emails to send ticketing alerts. 
  6. Configure Alert Categories using the options in the table below. 
  7. Click Save. 

Alert Categories

Category Description

Detections

  • Malware
  • Exploit
  • Ransomware
  • Remote Intrusion
  • Website
  • PUP
  • PUM
 Select these options to determine the threat type you receive tickets for in your console. 

Suspicious Activities

  • Low
  • Medium
  • High
 Select these options to determine the suspicious activity level to receive tickets for. 

Vulnerability and Patch Management

  • Vulnerability Found
  • Patch Available
  • Patch Applied
  • Software Update
 Select these options to determine the software information found for vulnerabilities, patches, and updates available.

Device Control/DNS Filtering/Application Block

  • Device Blocked
  • DNS Blocked
  • Application Blocked
 Select these options to provide ticket information on devices blocked, DNS rules blocked, or applications blocked. . 

 

Return to the OneView integration with Kaseya VSA guide.

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