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Error: Setup ended prematurely

Issue

The following error is received during the installation of the Malwarebytes endpoint agent:

  • Malwarebytes Endpoint Agent Setup Wizard ended prematurely.

Symptoms

Received the following error during the installation of the Malwarebytes Endpoint Agent:

  • Malwarebytes Endpoint Agent Setup Wizard ended prematurely because of an error. Your system has not been modified. To install this program at a later time, run Setup Wizard again. Click the Finish button to exit the Setup Wizard.

Environments

  • Nebula
  • OneView
  • Windows

Cause

The error could be due to different environmental requirements. The MSI installation log will typically show the error received, providing a possible clue about the cause.

Resolution

  1. Use the following command in an elevated Windows Command Prompt to generate a verbose log file. This log file may contain helpful error messages to help troubleshoot the error. 
    msiexec /i "<fullpath1>\Setup.MBEndpointAgent.x64.msi" /lv %userprofile%\desktop\MBInstallVerbose.log
    • Replace <fullpath1> with the path of the MSI file.
    • A MBInstallVerbose.log is created on the desktop.
    • Below is an example output where the MBInstallVerbose.log file shows an error at the end of the file. 
      === Logging stopped: 5/4/2023 15:09:33 ===
      MSI (c) (BC:F8) [15:09:33:060]: Product: Malwarebytes Endpoint Agent -- Installation failed.
      MSI (c) (BC:F8) [15:09:33:060]: Windows Installer installed the product. Product Name: Malwarebytes Endpoint Agent. Product Version: 1.2.0.986. Product Language: 1033. Manufacturer: Malwarebytes. Installation success or error status: 1603.
  2. Search the Malwarebytes Support site for the error displayed.
  3. If no article is found, contact Support.

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