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Error: Installation success or error status: 1603

Issue

Unable to install endpoint agent on Windows devices.

Environments

  • Nebula
  • OneView
  • Windows devices

Symptoms

During installation, did you encounter one of the following:

  • An error message
  • Endpoint agent not showing on device
  • Endpoint not displayed on the Endpoints page

Check for error

The installation attempt failed and a verbose log is needed to troubleshoot the issue. From the local device:

  1. Copy the following command to a text file: 
    msiexec /i "<fullpath1>\Setup.MBEndpointAgent.x64.msi" /lv %userprofile%\desktop\MBInstallVerbose.log
  2. Replace <fullpath1> with the path of the Setup.MBEndpointAgent.x64.msi file.
  3. Copy and paste the command into an elevated Windows Command Prompt.
  4. A MBInstallVerbose.log is created on the desktop.
  5. Open the MBInstallVerbose.log with a text editor.
  6. Search for the error message:
    Installation success or error status: 1603

Cause

Installation rollback may cause the installation to fail.

Resolution

Modify the Windows registry to disable rollback on the endpoint, then try installing again.

CAUTION - Modifying the registry can have serious consequences if done incorrectly. Ensure you have a backup of your registry or create a system restore point before making any changes. For more information, see How to back up and restore the registry in Windows.

  1. On the endpoint, press the Windows key + R on your keyboard.
  2. In the Run box, type regedit and press Ok.
  3. Navigate to HKEY_CURRENT_USER\Software\Policies\Microsoft\Windows\Installer
    • If the Installer key does not exist, create it.
      1. Right-click on the Windows key and select New > Key. A new key is created.
      2. Name the key Installer.
    • If the DisableRollback entry does not exist within the Installer key, create it.
      1. Right-click on the Installer key and select New > DWORD (32-bit) Value.
      2. Name the entry DisableRollback.
  4. Disable installation rollback on the endpoint. For more information, see DisableRollback.
    1. Double-click on DisableRollback and update the value to 1.
    2. Click Ok. 
      • Setting the value back to 0 will enable rollback functionality. 
  5. Close the registry editor.
  6. Run the Endpoint Agent installer again as an administrator.

If the issue persists, contact Support by opening a ticket and attach the verbose log.

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