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Errors in Malwarebytes Remediation Connector Solution

NOTICE - On October 18, 2022, this product was renamed to Malwarebytes Remediation Connector Solution.

TIP - This is an example of Malwarebytes Remediation Connector Solution configured with CrowdStrike Falcon®. 

CrowdStrike and CrowdStrike Falcon are registered trademarks of CrowdStrike, Inc.
Malwarebytes Remediation Connector Solution is not associated with, or endorsed by, CrowdStrike Holdings, Inc. or its affiliates.

If you encounter error messages with your Malwarebytes Remediation Connector Solution solution, use the article below for additional details. 

Error messages

This table details common applet errors:

Error Source Resolution
Could not get status of device ---- hostname. The attempt returned error 403 with the content: unknown user CrowdStrike

Authentication error. Check API credentials or contact CrowdStrike support.
Could not initiate connection to the device --- hostname. Internal Server Error: Please provide trace-id-‘xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx’ to support CrowdStrike

Contact CrowdStrike support.
Runscript is disabled by policy CrowdStrike
MBBR.exe 0xCnnnnnnnL Malwarebytes Breach Remediation
  • Error codes located in:    .\Docs\mbmrerr.h
  • See file for details and the error reference table below.
Script failed to parse CrowdStrike
  • Gather CrowdStrike solution applet logs and MBBR Logs.
  • Contact Malwarebytes support.
The term schtasks is not recognized as the name of a cmdlet, function, script file, or operable program. CrowdStrike

This error message indicates the schtasks.exe command is not available, not authorized, or the path has been changed. Locate the schtasks.exe, and add the file's path to the PATH environment variable.

 

Error codes

This table details error codes in Malwarebytes Breach Remediation. Investigate network connection and licensing errors by manually running Malwarebytes Breach Remediation locally on workstations.

Error Code Resolution
ERROR_INACTIVE_ENTITLEMENT C0031000L Licensing error, contact Malwarebytes support.
ERROR_KEYSTONE_RESPONSE_ERROR C0031001L Licensing error, contact Malwarebytes support.
ERROR_KEYSTONE_SERVER_ERROR C0031002L Licensing error, contact Malwarebytes support.
ERROR_INVALID_PRODUCT_CODE C0031003L Licensing error, contact Malwarebytes support.
ERROR_REDEEM_FAILURE C0031004L Licensing error, contact Malwarebytes support.
ERROR_EXPIRED_ENTITLEMENT C0031005L Licensing error, contact Malwarebytes support.
ERROR_KEYSTONE_CONNECTION_FAILURE C0031006L Licensing error, contact Malwarebytes support.
ERROR_NO_PRODUCT_KEY C0031007L Licensing error, contact Malwarebytes support.
ERROR_INSUFFICIENT_ENTITLEMENT_LEVEL C0031008L Licensing error, contact Malwarebytes support.
ERROR_UPDATE_FAILURE C0041100L Database rules update failed, check network connectivity.
ERROR_NO_DATABASE C0041101L Run database update. 
ERROR_DATABASE_DELETION_FAILURE C0041102L Contact Malwarebytes support.
ERROR_FAILED_TO_SAVE_CUSTOMDB C0051206L Contact Malwarebytes support.
ERROR_NO_HEADERS_IN_CUSTOMDB C0051207L Contact Malwarebytes support.
ERROR_CORRUPT_CUSTOMDB C0051208L Contact Malwarebytes support.
ERROR_CUSTOMDB_SIZE_OVER_LIMIT C0051209L Custom Rules database size limit is 35 MB. Current size is over the limit. Reduce the size of your custom rules.
ERROR_EMPTY_RULE_NAME C005120AL Custom Rules has empty name. 
ERROR_RULE_NAME_TOO_LONG C005120BL Custom Rules name is longer that 126 characters.
ERROR_RULE_NAME_STARTS_WITH_DOT C005120CL Custom Rules name cannot start with a period.
ERROR_INVALID_CHARS_IN_RULE_NAME C005120DL Contact Malwarebytes support. 
ERROR_FAILED_CONNECTION C0011300L Communications error from MBBR.EXE to Malwarebytes servers. Retry scan or check network connection. 
ERROR_INVALID_LICENSE_CONFIG C0011303L Contact Malwarebytes support. 
ERROR_ANOTHER_INSTANCE_ALREADY_RUNNING C001130CL Contact Malwarebytes support. 
ERROR_SETTINGS_CHANGES_REQUIRE_ADMIN C001130DL Security configuration. MBBR.EXE requires administrative privileges to run.
ERROR_INVALID_SCAN_EXCLUSION_STRING C0021400L Review exclusions file to confirm exclusions are valid.
ERROR_FAILED_TO_OPEN_SCANRESULTS C0063013L -removelastscan specified, but failed to open the ScanResults.json file.
ERROR_ADMIN_NEEDED_FOR_UPDATE C0063015L Application update is required and user must be an administrator.
ERROR_MBBR_CERT_INVALID C0063017L Application integrity verification failed. Verify digital certificates or contact Malwarebytes support.
MBBR_ARGUMENT_ERROR C0065000L The parameters sent to MBBR.EXE are invalid. Contact Malwarebytes support

 

 

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