Malwarebytes Nebula sends out an email to customers for reports, notifications and adding new users. If you do not receive these emails, this may be due to spam filter settings in your organization. See the following troubleshooting to ensure your organization gets all Malwarebytes emails.
Check spam filter
Check if your organization blocks emails from do_not_reply@cloud.malwarebytes.com and noreply@malwarebytes.com. Allow these senders if they are blocked.
Add IP address to allow list
If you are still not receiving Malwarebytes emails after trying the above, your organization may be blocking AWS Simple Email Service due to spammers. Malwarebytes uses AWS for our email service.
Allow the following IP addresses in your organization's email relay:
- 54.240.30.36
- 54.240.30.37
- 54.240.30.38
- 54.240.30.39
Your organization should receive Malwarebytes emails after allow-listing these IP addresses.