When two-factor authentication is enabled, you may encounter the following error messages on the login page:
- Code is incorrect or expired
- Session timed out
Code is incorrect or expired
Authenticator app codes change every 30 seconds. This error indicates the code was entered after the time period lapsed. To resolve this, enter the most recent code from your authenticator app before it expires.
Session timed out
This error indicates the login session timed out after you entered your password. The time on your mobile device and the device you're logging into Nebula with must match. To resolve this, sync the time between the two devices.