In the Nebula console, on the Endpoints page under the Status column, a Status indicator error message 
means there is an issue on the endpoint. Click on the indicator to display the error message.
Error messages
| Error/Description | Resolution |
| The Malwarebytes Endpoint Detection and Response plugin on this endpoint didn’t start correctly. This needs your immediate attention, as files cannot be cleaned and no events can be logged. |
To resolve this issue, see Endpoint didn't start correctly in Malwarebytes Endpoint Detection and Response. |
| The backup path specified for this server either does not exist or is not available. Please check the specified backup path is valid. |
To resolve this issue, see Server Rollback Location is invalid using Malwarebytes Endpoint Detection and Response. |
| Your team has not yet granted this endpoint permission to allow full disk access (FDA) to Malwarebytes. For the best protection, we highly recommend that you grant this endpoint access to this capability. |
To resolve this issue, see Mac endpoint missing Full Disk Access in Malwarebytes Nebula. |
| A missing Windows security update is required to update to the latest version of Malwarebytes. Protection updates will continue, but we cannot provide software updates without SHA-2 support. |
To resolve this issue, see Windows 2019-09 Security Update for Windows devices running Malwarebytes business products. |
| An update is required to continue to receive Malwarebytes product updates. Protection updates will continue, but you will be unable to utilize new Malwarebytes products and features. |
To resolve this issue, see Malwarebytes Nebula endpoint software update May 5, 2022. |
| Microsoft Base Filtering Engine (BFE) is disabled on this endpoint. Malwarebytes Network Isolation will not work until this setting is enabled. For the best protection, we highly recommend that you enable this setting. |
To resolve this issue, see Turn on Base Filtering Engine for your Malwarebytes Nebula endpoints. |
| EDR Kernel module is not running. Malwarebytes Endpoint Detection and Response will not work on Linux until this is resolved. |
To resolve this issue, see Kernel module not running in Malwarebytes Endpoint Detection and Response. |
| This operating system is not supported by EDR. Malwarebytes Endpoint Detection and Response must be installed on a supported operating system. |
To resolve this issue, see System requirements for Malwarebytes Nebula. |