Malwarebytes Mobile Security for Business provides error codes and messages for connection, installation, and activation issues on iOS devices. These errors and messages are stored locally on the device and can be generated and shared via a diagnostic report. To generate a diagnostic report, see Help screen in Mobile Security for Business.
iOS errors and messages
| Error or message | Reason | Resolution |
| IOS_AD_BLOCKING_NOT_GRANTED | Ad Blocking is disabled. | Enable Ad blocking. |
| IOS_AD_BLOCKING_RELOAD_ERROR | Ad Blocking extension needs to be reloaded. | Toggle Ad blocking Off and back On. |
| IOS_WEB_PROTECTION_NOT_GRANTED | Web Protection is disabled. | Enable Web protection. |
| IOS_WEB_PROTECTION_RELOAD_ERROR | Web Protection extension needs to be reloaded. | Toggle Web Protection Off and back On. |
| MOBILE_ERROR_RETRIEVING_PUSHTOKEN | Malwarebytes was unable to to retrieve push notification token from the database. | Open the app while the device has internet access. |
| Something went wrong. Try again or contact your Admin. Error: 400 | Feature error. | Gather and review diagnostic logs. |
| Activation error. Try again later or contact your admin. Error: #### | Activation error. | Try again later, or gather and review diagnostic logs. |
| Device activation pending. | MDM activation error. | Gather and review diagnostic logs. |
| Network error. Something went wrong. | MDM network error. | Check the device's internet connectivity status. Try again later, or gather and review diagnostic logs. |