Malwarebytes Mobile Security for Business provides error codes and messages for connection, installation, and activation issues on Android and ChromeOS devices. These errors and messages are stored locally on the device and can be generated and shared via a diagnostic report. To generate a diagnostic report, see Help screen in Mobile Security for Business.
Android and ChromeOS errors and messages
| Error or message | Reason | Resolution |
| ANDROID_STORAGE_ACCESS_NOT_GRANTED | Storage access permissions not granted. | Grant Malwarebytes with storage access. |
| ANDROID_GP_PROTECT_NOT_ENABLED | Google Play Protect is disabled. | Enable Google Play Protect. |
| ANDROID_PASSWORD_PROTECTION_NOT_ENABLED | No Device PIN, Pattern, or Password. | Enable a Device PIN, Pattern, or Password. |
| ANDROID_DEVICE_ENCRYPTION_NOT_ENABLED | Device Decryption is disabled. | Enable Device Decryption. |
| ANDROID_NFC_ENABLED | Near Field Communication (NFC) is enabled. | Disable NFC. |
| ANDROID_HIBERNATION_MODE_NOT_GRANTED | Hibernation mode permissions not granted. | Grant Malwarebytes with hibernation mode permissions. |
| ANDROID_BATTERY_OPTIMISATION_ENABLED | Battery optimization permissions granted. | Disable battery optimization for Malwarebytes. |
| ANDROID_SYSTEM_ALERT_NOT_GRANTED | System alert permissions not granted | Grant Malwarebytes with system alert permissions. |
| ANDROID_ACCESS_USAGE_NOT_GRANTED | Access usage permissions not granted. | Grant Malwarebytes with access usage permissions. |
| MOBILE_ERROR_RETRIEVING_PUSHTOKEN | Malwarebytes was unable to to retrieve push notification token from the database. | Update Malwarebytes to the most recent version. |
| ANDROID_POST_NOTIFICATION_NOT_GRANTED | Post notification permission not granted. | Grant Malwarebytes with post notification permissions. |
| Something went wrong. Please try again later or contact your administrator. | Feature error. | Gather and review diagnostic logs. |
| Activation error. An error with your activation link or token has occurred. Try again or contact your administrator. Error: #### | Activation error. | Try again later, or gather and review diagnostic logs. |
| Network error. A connection error occurred. Check your connection and try again or contact your administrator. | Network or connection error. | Check the device's internet connectivity status. Try again later, or gather and review diagnostic logs. |